Return Policy

Dr. Vandy’s Lab (“We”, “Our” or “Us”) strive to provide our customers with superior quality products and excellent personal service. We are always available to address any special requests or concerns as effectively and efficiently as we possibly can. We look forward to servicing our new and loyal clients.

RETURN & EXCHANGE

In case you receive a different product from your original order or a defective/damaged product please write to us at info@drvandys.com with an image of the incorrect/damaged item along with your order number, within 12 hours of receiving the product.

To be eligible for a return or exchange, your item must be unused and returned to us within 5 working days from the date of the delivery in the same condition and packaging that you received it. The shipping cost of the return would need to be borne by you and we will bear the shipping cost of the replacement item being sent to you.

Returned item with an approval or rejection of your request based on the condition of Once your return is received and inspected, we will send you an email to notify you that we have received your the product. If your request is approved, then your exchange or return will be processed.

In case of exchange the goods are replaced in the same style, subject to availability of inventory. In the unlikely event we are unable to for some reason provide you with a replacement piece, we would refund the amount.

REFUND

All refunds will be transferred or paid back in the original payment method.

TAXES & DUTIES

As per Indian taxes, the product prices are inclusive of GST. Upon checkout if you wish to generate a business tax invoice, please add your GST number under "Order Notes".